Shipping & FAQ

How long will my order take to arrive?

Orders are processed and shipped within 1–2 business days.
Delivery typically takes 4–7 business days from the time your order is shipped. Shipping timeframes may vary slightly depending on the destination or special circumstances, but any variation will be clearly noted in the product description.

We occasionally run limited-time offers with priority shipping (e.g., 2–4 day delivery), so keep an eye out!


How does shipping work?

Thewody partners with trusted global logistics providers and premium manufacturers to bring you high-quality products at the best prices. Most of our shipments are handled via USPS, FedEx, DHL, or their regional equivalents.

Orders may ship from different warehouses depending on availability, which means you might receive your items in separate packages.

We provide tracking numbers for every order so you can follow your package all the way to your door.


How can I return an item?

Please refer to our Return Policy for detailed information.
If you need assistance with a return, feel free to email us at info@thewody.com — we’re happy to help.


How long will it take to receive a response?

We pride ourselves on fast and friendly customer support. Most emails are answered within 1–3 hours during business days. In rare cases (especially on weekends or holidays), please allow up to 24 hours.

You can always reach us at info@thewody.com — we're only one message away!